Returns and Exchange

Returns & Replacements

Goods are accepted for return or exchange at the sole discretion of Lola Lovegrove Pty Ltd.

You must contact us within 14 days of the delivery date if you desire to return or exchange an item. Contact can be made via email to lola@lolalovegrove.com.au or phone Lola Lovegrove on 0413 551 402. Returns and refunds are not accepted after 14 days of customer receipt unless a defect can be proven.

In the case of defective items, we will either replace the item or refund the purchase price of that item.

Goods returned for exchange must be in ‘as new’ condition, unopened and suitable for re sale. The cost of return shipping is the responsibility of the customer as is the use of suitable packing for goods return. Goods damaged on the return transit trip are not eligible for refund or replacement.

There are no returns, exchanges or credits on needles, hooks, accessories, patterns, books, magazines, buttons and bags unless the product is found to be faulty.